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| Navigation |
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| Using the navigation buttons or text-menu links.At the top and bottom of every page you will find a navigational menu for the primary areas of the Site. A secondary menu may also appear on the left side and at the bottom of the page when there are additional options available to you.Select the area or page name you wish to view and click on the menu button to go to that section. |
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| If you have a slow internet connection or have images 'turned off' the bottom (text-based) menu-bar enables ready access to the site areas. |
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| When a link or menu item does not respond |
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| First, check that you are still connected to the Internet.If you are connected and still nothing happens, it may be congested and your request should be filled shortly. Wait a little, then try again. If it still doesn't work or you get a 404/500 error, report it to
support@innovated.gov.au |
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| When loading the website a window displays "JavaScript error" |
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| Check that you are using a browser that is compatible with the website as defined in the minimum specifications section. If you are using a compatible browser, check the browser settings to make sure that JavaScript is enabled. |
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| The colours and images don't look right |
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| Check your computer's settings to make sure that you have at least 1000's of colours and that your screen resolution is 800 x 600 or higher. |
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| The images take too long to load |
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| Your Internet connection may not be quick enough to download all the images instantly. You can either be patient and wait, or consider upgrading your Internet connection. Contact your Internet Service Provider. |
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| If you are only waiting for the navigation menu images to display, consider using the bottom text-based menu for speed. |
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| Broken image icon displayed instead of image |
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| You may have turned off images in your browser or interrupted the loading of a page. |
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| Try reloading the page while holding down the SHIFT key. If this doesn't work then check your browser settings to make sure that images are turned on. |
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| Incomplete graphics |
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| You may have interrupted the download of the page.Clicking too quickly between pages and on links of pages that haven't finished loading can halt the completion of a page and leave links and artwork on the page inoperable. |
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| To reload, click on the refresh/reload button on your browser menu. |
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| Printing text |
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| To print a web page right click on the mouse and select the print option on the File menu, or select the print button on your browser window. |
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| Enabling Javascript |
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| The activities/games on the Big Ideas Network use Javascript. To check if javascript is enabled or available in your Web Browser perform the following: |
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| Microsoft Internet Explorer (Windows): |
| 1.Open Internet Explorer, |
| 2.Choose "Tools Internet Options" from the top menu, |
| 3.Click in the "Advanced" tab and scroll down the list until you see "JavaVM", |
| 4.Select the second option: "Java JIT Compiler Enabled". |
| IF this is already checked then close the window and leave everything as it is. |
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| If you are still getting Javascript errors then you are probably affected by a glitch in the browser software. Microsoft has released a MSHTML Security patch that addresses these problems. This can be found on Microsoft's Web site:
http://www.microsoft.com/windows/ie/security/mshtml.asp |
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| When you install this fix and restart the browser your JavaScript problems should be over. |
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| Microsoft Internet Explorer (MacOS): |
| 1.Open Internet Explorer, |
| 2.Choose "Preferences" from the EDIT menu, |
| 3.From the side menu select "Web Content" underneath the heading of "Web Browser", |
| 4.Select "Enable scripting" in the Active Content Area. |
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| Netscape (Windows and MacOS): |
| 1.Open Netscape, |
| 2.Choose "Preferences" from the EDIT menu, |
| 3.From the category side menu, select "Advanced", |
| 4.Select "Enable Javascript". |
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| There are no known JavaScript issues with Netscape Communicator or Navigator 4.08 and higher. |
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| Meet the Experts - Media |
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| What is a compressed file ? |
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| A compressed file is a file that has been 'packed' into a special format to reduce its size for faster transfer across the Internet. |
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| Compression reduces access time and provides a convenient way of 'protecting' files from accidental damage during transmission across computer systems. |
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| A compressed file, is often identified by a '.zip', '.sit' or '.hqx' on the end of the file-name. This extension provides a hint as to the scheme used and therefore the tool required to access the contents of the package. |
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| The Big Ideas Network uses the more popular ZIP compression. |
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| Files locked within the package (or archive as it is known) cannot be directly used or accessed. You must first unlock or unzip the package to restore the files to their original format. This requires the use of a software application called an "unzipper" or "extractor". |
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| How do I open the .zip files? |
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| The audio and video files in the 'Meet the Experts' Media Library are ZIP compressed. |
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| BEFORE you can play or use these movies you must first 'unlock' them from their ZIP package using an 'unZip' tool. |
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| Most Browsers have a built-in helper application that will automatically 'unlock' the contents of the 'zip' file. |
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| To confirm if an unzip tool is required, have a look at the name of the file. |
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| If the file you fetched from the site has .MOV on the end of its name the helper application has done the job for you. |
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| If however, you do not see any .MOV files and only see .ZIP files then you must manually unlock the files using 'unZip' software. |
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| Stuffit Expander is a great tool for this purpose and is available for both Windows and MACOS computers systems. |
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| Download Stuffit Expander from:http://www.aladdinsys.com/expander/index.html |
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| Once unlocked, you can open and play these .MOV files using the Quicktime Player software. This can be found in the Quicktime folder on your hard-disk. |
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| Downloading the Experts media files |
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| Go to 'Meet the Experts'. |
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| Choose an Expert to visit from the left menu. |
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| Click the "download video" or "download audio" icons next to the photo of the Expert to enter the download page. |
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| Choose the file you would like to download:Click on the File name (e.g 9_x2.zip, 7_01.zip etc)or, Click on the Video/Sound icon on the left |
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| After selecting the file to download, a dialog box or window may open. If it does: |
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| To save the file to disk, select the "Save file to disk" button and then click OK. |
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| Another window will open, choose where on your hard-disk you would like to save the file(s) and then click SAVE. (Remember this location) |
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| When the transfer is complete, you should find the file in the location you chose as the download folder (step 5b). |
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| If the filename has .ZIP on the end, you will need to extract or uncompress the file from its package before you can play the file using the QuickTime Player. |
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| What is in each file? Choosing which file to get |
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| The text for what the experts say (known as the media transcript) is provided on the same page as the files for download. |
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| For each paragraph of text, or experts comment, there is a matching audio and video movie file. |
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| You do not need to fetch both types. Choose the Video file to both see and hear the expert talk, or the Sound file to only hear their response. |
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| For slow connections and faster download the sound only version may be more suitable and convenient. |
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| What the download file names mean |
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| The 'Meet the Experts' media files are named according to the expert, the number of the paragraph or comment the file is associated with, and format of the file. |
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File name format name example:
XX _AA.MOV |
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| XX represents a unique number given to each of the Big Ideas Network experts. |
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| AA is the interview comment number or the paragraph the file is associated with in the media transcript. |
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.MOV is the ready to play QuickTime movie file, and
.ZIP is a compressed file containing the movie. |
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For example:
The Video file 19_X1.MOV is for the expert whose ID is 19 and contains their Introduction; |
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| The Sound file named 9_03.MOV is the expert whose ID is 9 and is their audio response for Comment 3; and, |
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| The file 8_01.ZIP contains a movie file for the expert whose ID is 8, relating to Comment 1. |
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| Video not displayed |
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| Do you have the QuickTime Software and Browser plugin installed? FIND OUT by visiting the movie Test page. |
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| The video and sound files on the Big Ideas Network are Quicktime movie files (.MOV). |
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| To see the video introductions in 'Meet the Experts' area or use the media files available for download, you will need to install the QuickTime player software and the QuickTime Plug-in module. |
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| The Quicktime Player and Browser plugin is available FREE. |
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| To download: http://www.apple.com/quicktime/download/ |
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| If you are really keen and want to create videos of your own you could upgrade to Quicktime PRO, although this is not a requirement for the Big Ideas Network Site. |
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| If you think you have Quicktime installed check to make sure it is version 4 or later, you may need to update to ensure an optimal viewing experience. |
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| Broken plug-in graphic |
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| If you see a broken plug-in picture at the top of each of the Experts Introduction Pages (in the purple console area) instead of an image of the expert, then you do not have the Quicktime 4 (or later) plug-in installed. |
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| To view and play the video movies in the web page, the QuickTime Plug-in must be in the plugins folder of your Web Browser software. |
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| Installing QuickTime |
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| Need more detailed instructions? Visit the Quicktime Support area. |
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| Download the QuickTime Installer, |
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| Run the Installer application, choose a location and select 'Minimum' for setup type, |
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| Install the QuickTime Plugin, |
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| Identify the location of each of the Web Browsers you will be using with the Big Ideas Network, |
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| Copy the new QuickTime Plugin into the "Plug-ins" folder of the web browser you are using. It can be found in the QuickTime folder of your hard disk. |
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| If there is a copy already installed in the plugins folder, check it is version 4.0 or later. |
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| Verify installation is complete through the online Check Page. |
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| Need more help? Visit the QuickTime support area. |
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| Installing the QuickTime Browser plug-in |
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| If you have installed Quicktime onto your hard-disk, copy the Plug-in file from the QuickTime Software folder to the 'plugins' folder of your Web Browser. |
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Windows:
Copy npqtplugin.dll into the Plug-ins folder of your Web browser. If you don't see npqtplugin.dll in your Plug-ins folder, you may need to set your file view preferences so files of all types are shown. It may be a hidden file. |
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Mac OS:
Put the QuickTime Plugin file in the Plug-ins folder of your Web browser. |
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| If there is a file called QuickTime Plugin or npqtplugin.dll already in the plug-ins folder it may be an old version, replace this one with the new version located in the Quicktime 4 folder. |
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| What version of the plug-in am I using? |
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| Many of the newer versions of Web Browsers have the QuickTime video plugin already installed. |
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| Unfortunately, this version may be unsuitable. We recommend version 4 or later. |
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| If there is a file called QuickTime Plugin or npqtplugin.dll in the plug-ins folder of your web browser, you already have a version of the Quicktime Plugin installed. |
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To check which version you are
using:
Start your Web Browser and visit the 'Experts' area of the Big Ideas Network. |
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| Choose one of the experts from the left navigation menu and wait for the page to fully load. |
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| Move your mouse over the top of the image of the Expert. |
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| Now, |
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Windows:
Click the right mouse button to view a hidden popup menu. Choose 'About Quicktime Plug-in' from the menu. |
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Mac OS:
Hold down the [CTRL] key and Click once to view a hidden popup menu. Choose 'About Quicktime Plug-in' from the menu. |
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| If the dialog box says Quicktime 4, you are ready to go. |
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| IF NOT, download the new version of Quicktime and install the updated plug-in. |
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| Using the downloaded Media files |
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| The QuickTime Player can be used to open and view many different types of audio, video and image files. |
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| To view a movie or play a sound using the QuickTime Player: |
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Locate the file on your hard-disk,
Double-click on its filename or icon.
or; |
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Open/Launch QuickTime Player,
Choose OPEN from the FILE MENU,
Locate the file on your hard-disk. |
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| To associate media files with the player automatically: |
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Open the "QuickTime Settings" control
panel
(located in the Control Panels folder),
Then, |
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Windows:
Select FILE TYPE ASSOCIATIONS from the pull-down menu, and choose "Internet file types", "Windows file types" and "Mac file types" in the Associations panel. |
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Mac OS:
Select QUICKTIME EXCHANGE from the pull-down menu and click "Enable QuickTime Exchange". |
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| How to replay the video |
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| Double-click on the image of the Expert to start playback. |
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| Once the movie is playing, click once on the image to pause and click twice to resume playback. |
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| If you are using the QuickTime Player software (where the video is in a separate window rather than the Web page) use the [spacebar] key on the keyboard to switch between play and pause. |
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Windows 95/NT 4.0 or later
